How to Build a Resilient FM Team in Today's Market

Facilities management is evolving fast. From shifting compliance requirements to sustainability goals and hybrid work models, today’s FM teams are balancing more than ever before.

But in a competitive hiring landscape, building a resilient, future-ready team takes more than filling vacancies - it takes strategy.

Here’s how smart FM leaders are shaping teams that can adapt, thrive, and add value long-term.

Spot the Right Skills

The FM talent pool is changing. To stay competitive, it’s vital to align hiring with the realities of modern facilities' needs:

• Embrace soft skills: Leadership, communication, and adaptability are becoming just as important as technical know-how.
• Look for cross-functional experience: Candidates who understand sustainability, workplace tech, or health & wellbeing can bring fresh insights to your team.
• Balance permanent + interim talent: Interim FM professionals can provide flexibility and inject specialist knowledge where needed.

Top Tip: When writing job specs, highlight team culture, professional development, and impact - top candidates want to know how they’ll grow with you.

Prioritise Wellbeing & Retention

Resilience starts with looking after your people. High turnover disrupts performance and morale, so FM leaders are placing greater focus on:

• ✅Work-life balance: Flexible work patterns where possible
• ✅Recognition: Celebrating wins at every level
• ✅ Progression pathways: Clear routes for professional growth

Top Tip: Conduct regular stay interviews, not just exit interviews. They’ll give you valuable insights on how to retain your best talent.

Strengthen Leadership & Communication

In busy FM environments, clear leadership and collaboration are vital. Invest time in:

• Upskilling line managers in people leadership and coaching
• Facilitating cross-team collaboration between FM, HR, sustainability and IT
• Keeping the big picture visible - make sure everyone knows how their work supports wider business goals

Top Tip: Encourage your team to get involved in professional networks like IWFM, which offer leadership training and peer learning opportunities.

Closing Thoughts

A resilient FM team isn’t built overnight. It comes from conscious hiring decisions, investing in wellbeing, and creating a culture where people want to stay and grow.

As the industry continues to evolve, those organisations who take the time to build strong, adaptable teams will be the ones best placed to deliver outstanding results.

If you’d like tailored advice on hiring for resilience or accessing hard-to-find FM talent, we’re here to help.

• marketing@300nr.co.uk

• 0113 336 5161