How to Build a Resilient FM Team in Today's Market
Facilities management is evolving fast. From shifting compliance requirements to sustainability goals and hybrid work models, today’s FM teams are balancing more than ever before.
But in a competitive hiring landscape, building a resilient, future-ready team takes more than filling vacancies - it takes strategy.
Here’s how smart FM leaders are shaping teams that can adapt, thrive, and add value long-term.
IWFM Veterans in FM Network Interview - Joe Lyon, Ops Director at Thermatic Technical FM
Michelle Connolly, Co-Founder and Director of 300 North and Committee Member of IWFM Veterans in FM Network had the pleasure of speaking with Joe Lyon, Operations Director at Thermatic Technical FM, who shares his journey from military service to senior leadership in FM. His story is a brilliant example of how the skills gained in the forces - leadership, adaptability, operational excellence etc translate so well into our industry.
Below is the interview transcript, but be sure to check out the full video on the IWFM Youtube here: https://www.youtube.com/watch?v=69E8w2HL5lg
Preparing for the Summer Surge in Facilities Management: What You Need to Know
As we head into Q2, the facilities management sector is gearing up for one of its busiest times of the year. From large-scale fit-out projects to seasonal maintenance and increased workforce demands, the summer period can bring both opportunity and operational strain. We understand the pulse of the industry, and we’re here to ensure you're ready to tackle what’s coming, with confidence.
In this edition, we’ll explore how to prepare your teams, align hiring with upcoming projects, and manage the seasonal peaks with strategic foresight.
Level Up: Find Passion in Your Career
Your career should be more than just a job - it should inspire and challenge you. If you’re not passionate about the work you do or the company you work for, it might be time for a new challenge. Passion fuels success, drives career progression, and keeps work fulfilling.
So, how do you ensure you're in the right place? Let’s break it down.
Nathan Smallwood
I’m a Principal Consultant here at 300 North specialising in Fire Safety.
Tell Us About Your Professional Background
Fire safety is an industry I’ve been involved in for the past 5 years and am very passionate about. I work with a wide range of clients to introduce Surveyors and Managers onto Fire Safety projects across the UK. I enjoy finding and then working with 'A Game' candidates, introducing them to fantastic clients and finding them roles on projects that suit them and their skillsets.
What Do You Like Doing Outside Of Work?
I enjoy getting to the gym or generally just being outdoors, whether that’s local family walks, bike rides, hikes, getting away for the weekend to the east coast or sitting in a beer garden and enjoying some rare sunshine with a Guinness.
Tell Us Something About Yourself That People Won't Know
I have skydived with the Army’s display team The Red Devils, an experience which I would say everybody should try! I’m also a keen cook!
If You Won The Lottery What Would You Buy?
Tickets to Australia to explore for a few months! We have extended family over there and haven’t yet managed to visit. The weather, beaches, general outdoor lifestyle and regular barbecues are more than attractive!
FM Careers Spotlight Interview: Matt Garner, Chair
Over the next few months we'll be introducing an FM Spotlight series where many leading professionals in the sector will be talking to our Co-Founder & Director, Michelle Connolly. Michelle discusses how they got into FM, the projects they've worked on, and how various choices and changes have impacted their career.
Matt Garner, Vistage Chair, kindly gave us his time to talk about his FM career.
FM Careers Spotlight Interview: Julie Jackson, Director of Facilities Management
Over the next few months we'll be introducing an FM Spotlight series where many leading professionals in the sector will be talking to our Co-Founder & Director, Michelle Connolly. Michelle discusses how they got into FM, the projects they've worked on, and how various choices and changes have impacted their career.
Julie Jackson, Director of Facilities Management, kindly gave us his time to talk about his FM career.
FM Careers Spotlight Interview: Sean Robson, Account Manager, OCS
Over the next few months we'll be introducing an FM Spotlight series where many leading professionals in the sector will be talking to our Co-Founder & Director, Michelle Connolly. Michelle discusses how they got into FM, the projects they've worked on, and how various choices and changes have impacted their career.
Sean Robson, Account Manager at OCS kindly gave us his time to talk about his FM career.
FM Careers Spotlight Interview: Gavin Johnston, Principal Consultant, Mott MacDonald
Over the next few months we'll be introducing an FM Spotlight series where many leading professionals in the sector will be talking to our Co-Founder & Director, Michelle Connolly. Michelle discusses how they got into FM, the projects they've worked on, and how various choices and changes have impacted their career.
Gavin Johnston, Principal Consultant at Mott MacDonald kindly gave us his time to talk about his FM career.
FM Careers Spotlight Interview: Richard Hall, Project Director, Mitie
Over the next few months we'll be introducing an FM Spotlight series where many leading professionals in the sector will be talking to our Co-Founder & Director, Michelle Connolly. Michelle discusses how they got into FM, the projects they've worked on, and how various choices and changes have impacted their career.
Richard Hall, Project Director at Mitie kindly gave us his time to talk about his FM career.
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