Helpdesk Team Leader
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| Job Type | Permanent Full Time |
| Location | Brandon |
| Area | Suffolk, England |
| Sector | Facilities Management |
| Salary | £24k - 25k per year |
| Start Date | |
| Advertiser | Joe Firth |
| Job Ref | 1470 |
- Description
Role: Helpdesk Team Leader
Location: Lakenheath
Salary: £24,000 - £25,000
Package: 24 days Paid holiday & 8 statutory plus company Pension
Due to a new contract win, my client is recruiting for a Helpdesk team Leader to work on a new helpdesk being created near Lakenheath. The role is a permanent post.
Working hours; 9am - 5pm Monday to Friday.
It will be working for a large FM provider who complete planned preventative and reactive maintenance to their client's portfolio of buildings.
Duties Include:
- Mobilise and managing the administration team to delivery each contract requirements
- Produce monthly KPI reports with support from the admin team and Contract Managers
- Support each contract team and liaise with the client and end user
- Set up CAFM system and supporting reports and liaise with central support functions
- Report on helpdesk activities and KPI's
- Assist admin team with contract cover, taking calls, logging jobs, dealing with the end user
- Deliver staff briefings and tool box talks
- Promote and drive the company values
- Keep up to date with industry developments, driving innovation and effective change
This is a great opportunity to join an interesting and secure contract.
Please apply to Joe Firth of 300 North.
