Facilities Management Account Director

Facilities Management Account Director

• Location: Suffolk
• Facilities Management Contract
• Salary - £75,000 - £80,000 + Car allowance  Bonus + Pension + Private Health
• Technical background (advantage)
• Permanent position

Exciting opportunity for an Account Director to join a leading Facilities management organisation in Suffolk

Responsible for a large Facilities Management contract the Account Director will have overall H&S and operational esponsibility for a large complex contract in Suffolk

As a senior lead you will be responsible for service delivery, compliance, client relationships and life cycle.

To be successful the client is looking for someone who can demonstrate a strong leadership senior management & delivery background within a large complex estate.

The Contract Director will be expected to have entrepreneurial spirit, is confident at senior level reporting and can demonstrate continuous improvement and success within their team.

Responsibilities include:

• To lead, direct and motivate the Facilities Management team
• Management of the service delivery ensuring the needs of all customer are exceeded
• Budgetary and quality reviews and ensuring maintenance is carried out in line with these
• Developing effective working relationships with key stakeholders by regularly exceeding the standard of work delivered and coordinating the services activities
• Manage all aspects of contract delivery and ensure future growth
• Deliver business strategy and achieve service objectives and profit while maintaining a high level of Customer satisfaction
• Ensure sound decision making and leadership skills
• Be proactive in developing longer term business opportunities through effective client relationship management and customer service excellence
• Ensure financial budgets and commercial SLA obligations are achieved/exceeded
• Drive continuous improvement with the teams, celebrate success and ensuring interface between teams, with other sites to deliver as one team
• Train and develop staff .
• Plan for further succession planning
• Produce and validate monthly reports for both the client demonstrating service compliance with contracts and sector targets
• Business growth, monthly reporting

Qualifications/Requirements

• A proven managerial track record for past 3/5 years
• Technical background would be an advantage either engineering  or Mechanical /Electrical
• Total knowledge and understanding of the SLAs, opportunities and risks
• Working knowledge of the estate and provision of services
• Strong leadership skills and qualities
• Excellent stakeholder relationships
• People management skills
• Entrepreneurial spirit
• Commercially minded
• Excellent presentation skills
• Generates excitement, enthusiasm and commitment to the team vision
• Positions self as leader and models desired behaviours to suit
• Shows resilience to work pressures