Helpdesk Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Bellshill |
| Area | North Lanarkshire, Scotland |
| Sector | Facilities Management |
| Salary | £30k per year |
| Start Date | |
| Advertiser | Faye Shepherd |
| Job Ref | 1372 |
- Description
Helpdesk Manager
Location: Bellshill
Salary: £30k
Job Role:
Our client is looking for an experienced Helpdesk Manager to look after a team of 17 staff within a helpdesk environment.
Your duties will include:
- Management of the Business Support Helpdesk
· Adhere and exceed customer specified SLAs and KPIs
- Produce and analyse performance reports for senior management
- Performance manage the Helpdesk team
- Use the commercial notes to ensure that each job is set up and processed in accordance with the contract requirements
- Control of the Helpdesk Rota, ensuring cover is provided 24/365
- Ensure that each job is set up and processed in accordance with the contract requirements
- Working hours 8am-5pm with flexibility
Qualifications:
- Minimum 2 years' experience of managing a Facilities Management Helpdesk or similar (essential)
- Minimum 2 years' experience in a PPP/PFI Helpdesk environment (desirable)
- Commercially astute, used to a contract operating environment with SLAs and KPIs (essential)
If you are interested, please apply immediately as interviews are imminent.
