Helpdesk Coordinator
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| Job Type | Permanent Full Time |
| Location | Bellshill |
| Area | North Lanarkshire, Scotland |
| Sector | Facilities Management |
| Salary | £0 - 20,850 per year + holidays and pension |
| Start Date | |
| Advertiser | 300north |
| Job Ref | 681 |
- Description
Help-desk Coordinator - Permanent
Salary: £20,850
24 hour shift pattern including nights, weekends and on call
Location: Glasgow
My client is currently looking for a help-desk coordinator to work within their busy office in Scotland. The role covers 9 contracts across both health and education establishments.
The Role:-
- Help-desk Coordinator
- Dealing with clients/customers over the phone and understanding their requirements and logging works that need to be carried out.
- Booking jobs and planned maintenance on the internal system and booking in the relevant engineers to carry out the works.
- Prioritising works to be carried out
- Responding to calls in line with KPIs ( Key Performance Indicators) on the contracts to minimise penalties..
Requirements:-
You MUST have an excellent telephone manner
Be able to work a 24 hour shift pattern
Good IT skills
Excellent Customer service skills
On Offer:-
- Salary £20,850
- holidays & pension
- Opportunities to progress
This is a fantastic opportunity for someone who is looking to make the next step with a company that are keen on developing and promoting their staff internally.
