Soft Services Facilities Manager

Soft Services Facilities Manager

We have an exciting opportunity for a Soft services Facilities Manager in central London to join a Facilities Asset Management organisation

As a Soft services Facilities Manager you will be responsible for multiple soft services within a high security environment ensuring collaborative relationship with third party providers and users

Summary:

• Soft Services Facilities Management 
• Salary £50,000
• PFI
• London

It is essential the candidates must be able to achieve Security Clearance and therefore must be a British Citizen with a minimum of 10 years in the UK.

Duties Include:

• Monitor and quality assure the delivery of all of the Soft Facilities Management Services by appointed subcontractors, delivering added value to the contract and client.
• Oversee the delivery and effectiveness of the Soft FM PPM programme and reactive tasks undertaken.
• Provide knowledge, direction and support to deliver new client proposals.
• Ensure corrective actions and development works are prioritised and delivered effectively and on time.
• Ensure the collaborative relationships are maintained
• Ensure contractual standards are maintained and improvements delivered
• Support and provide liaison with the Client to deliver SHEP improvements.
• To ensure effective handover and completion of Contract Variations impacting the Soft FM service.
• Oversee and ensure effective contractual processes such as Benchmarking and Market Testing.
• Lead on Soft FM environmental improvements such as waste management
• Project management / contract management of a variety of size and type of schemes and improvement projects.
• Be the Soft FM lead for Collaborative Working as per ISO44001

Qualifications/Requirements

• Experience within PFI and delivery of Soft FM services.
• Experience of contract specifications and Helpdesk managed services.
• Has worked on similar, large, high quality secure building environment.
• Must be British Citizen with a minimum of 10 years in the UK to achieve DV STRAP Security Clearance
• Experience of managing multiple Soft services, nots just cleaning and catering as role includes helpdesk, reception, IT services, mailroom etc..

• Ability to lead on collaborative approaches, to drive improvements whilst maintaining effective relationships.
• Ability to lead and manage meetings, workshops and focus groups.
• Customer Relationship Management (CRM).
• Computer literate.
• Problem solving and effective prioritisation.
• Broad Management skills, confident meeting management, ability to drive actions to effective solutions.
• Degree level education or equivalent experience
• Professional Membership of appropriate institution such as BIFM.