Customer Care Manager
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| Job Type | Permanent Full Time |
| Location | Leeds |
| Area | Yorkshire, England |
| Sector | Construction |
| Salary | £28k - 35k per year |
| Start Date | |
| Advertiser | 300north |
| Job Ref | 1334 |
- Description
300 North are looking to recruit a Customer Care Manager for our residential client in the Yorkshire area.
The successful applicant will be responsible for managing a team of co-ordinators and direct operatives as well as co-ordinating sub-contractors to complete warranty works to customers’ homes.
Specific Duties:
- Arranging and attending meetings with the NHBC / local authorities to resolve issues where necessary and arrange inspections with housing associations at the end of the maintenance period.
- Compilation of reports for management and board meetings.
- Managing customer complaints in line with company procedures.
- Manage and monitor the Customer Journey
- Lead and manage the Customer Care department.
- Liaison with Site Managers and sub-contractors to arrange rectification of reported items
Qualifications / Experience Required/Preferred:
All candidates must have a thorough knowledge of NHBC standards and must be computer literate. Previous managerial experience, preferably within the construction industry, would be advantageous.
The successful candidate will be organised, self-motivated, efficient and capable of managing their time and the department in order to provide a quality service to our customers.
