Lead Contract Support

Lead Contract Support

Newcastle

Salary £28K plus benefits

Our client is looking for a Lead Contract Support to join their maintenance team in Newcastle.

You will provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team. Support the Finance & Contract Support Manager / Client Finance Manager with month-end and financial reporting.

The Role

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  • Build and develop relationships with key business and account stakeholders, customers and external agencies.
  
  
  
  • Identify and help drive implementation of savings opportunities to ensure customer and company financial savings targets are maximized.
  
  
  
  • Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
  
  
  
  • Conducting supplier surveys on MySupplier
  
  
  
  • Compiling of the Customer Monthly Management Report
  
  
  
  • Where required, to attend client monthly meetings to review contract finances with Contract Managers and clients
  
  
  
  • Liaising with the client regarding payment of invoices
  
  
  
  • Weekly debt calls with contract teams
  
  
  
  • Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system, ensuring that SLA's are properly managed across all contracts
  
  
  
  • Continually develop systems to maximize efficiency benefits for the customer and the company.
  
  
  
  • Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
  
  
  
  • Support the preparation and delivery of monthly Contract Reviews.
  
  
  
  • Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client. Weekly email demonstrating forecast vs actual.
  
  
  
  • Managing the Contract Support Team to control the invoice pool.
  
  
  
  • Creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool.
  
  
  
  • Raising Purchase Orders when required.
  
  
  
  • Reviewing open Purchase Orders.
  
  
  
  • Policy and procedure compliance.
  
  
  
  • Comprehensive spend tracking.
  
  
  
  • Manage the team's submission of weekly reports to include WiP, Debt, Invoice Pool and OPO updates.
  
  
  
  • Drive high quality financial performance to influence P&L result.
  
  
  
  • Ad-hoc reporting as requested by Business Unit or Business/Finance.
  
  
  
  • Team KPI management and support
  
  
  
  • Preparation of journals
  
  
  
  • Dynamics AX system champion
  
  
  
  • Co-ordination of sub-contractor files and E Logbooks, ensuring they are statutorily compliant with QHSE requirements
  
  
  
  • Reporting and management of work management system
  
  
  
  • Logging hazards & customer feedback on the QHSE Management Portal.
  
  
  
  • Management reporting.
  
  
  
  • Share best practice and innovation
  
  
  
  • Build a Contract Support Team and ensure team is effectively utilised.
  
  
  
  • Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery.
  
  
  
  • Update labour allocations to ensure accurate client reporting.
  
  
  
  • Holiday and sickness tracking and trending.
  
  
  
  • Lead the team performance through motivation and commitment.
  
  
  
  • Provide knowledge and understanding to coach and support others.
  
  
  
  • Hold Contract Support Team Meetings to share business updates and best practice.
  
  
  
  • Conduct Appraisals annually to include Personal Development Plans.
  
  
  
  • Culture carrier and promotes best practice.
  
  
  
  • Ensure company policies and procedures are adhered to consistently throughout the Business Unit / Contract and Contract Support Team.
  
  
  
  



• Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.



• Demonstrate knowledge of procedures and processes and deliver these to the required standard.



• Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.



• Webquotes and Concept System Champion



• Raising proper process paperwork and documentations, governing this across the M & E portfolio



• Ensuring and driving uniformed contract information across M & E Portfol