Helpdesk Coordinator
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Warrington |
| Area | Cheshire, England |
| Sector | Facilities Management |
| Salary | £23.5k per year |
| Start Date | |
| Advertiser | Joe Firth |
| Job Ref | 3605 |
- Description
Role:
- Helpdesk Coordinator
Location:
- Warrington
Salary:
- £23.5k per annum
Package:
- Free parking
- 25 days holiday plus 8 days statutory bank holidays
- Monday - Friday 08:00 - 17:00
- 1-hour lunch
- Flexibility
- Training agreements
- Progression routes
- Company pension
- Company benefits
- Retail discounts
- Gym membership
- Private Healthcare option
We are working with a well-established Facilities management company who are looking for a Helpdesk Coordinator to join their team based at their Warrington office.
The role:
- Dealing with day-to-daily enquiries from the team and multiple clients
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Work Orders jobs/contracts/quotes
- Raising Purchase Orders and callouts to sub-contractors
- Ensuring all client files are maintained accurately and kept up-to-date
- Daily logging holidays, sickness for the team
- Day to day admin including photocopying, filing etc.
- Cover holidays, sickness & lunch for other admin team staff
- Annual archiving of site files
- Positively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performance. Ensuring that all documentation is received from sub-contractors with regards to Health & Safety and Company Legislation
- Check for overnight callouts & respond accordingly Ensuring WIP (work in progress) is up-to-date at times
- Maintaining of the site sub-contractor records and Log Book System
- Produce statistical reports on a weekly and monthly basis Ownership of all tasks through to completion.
- Raising reactive jobs and allocating PPMS using Concept Evolution system
- Keep Opti-MIS updated with ALL required documentation.
- Uploading sub-contractor service sheets on to Opt-Mis system
- Answering telephones to internal customers
- Taking meeting minutes
- Booking internal meeting rooms
- Confident communication with the client, team, and engineers including telephone, email, radio, and face to face
Please apply to Joe Firth @ 300 North
