Helpdesk Coordinator
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| Job Type | Permanent Part Time |
| Location | Newcastle upon Tyne |
| Area | Tyne and Wear, England |
| Sector | Facilities Management |
| Salary | £12.57 - 12.57 per hour |
| Start Date | |
| Advertiser | Faye Shepherd |
| Job Ref | 3466 |
- Description
Helpdesk Coordinator
Newcastle
Salary equivalent £22k
Long term temp
We are currently recruiting for a Helpdesk Co-ordinator to join a well-established and growing facilities company based in Newcastle
The Helpdesk Co-ordinator will take incoming calls regarding reactive breakdowns and guarantee the smooth running of the engineering job flow, booking in jobs with both in house engineers and subcontractors as well as following up the work with clients to ensure high levels of customer satisfaction.
This is a busy role working on a helpdesk that works on NHS contracts
The main duties of the role include:
- Taking incoming calls
- Allocating engineers to jobs
- Adding and updating progression notes on jobs
- Closing jobs once completed
- Speaking to engineers and subcontractors to book work in
- Following up with the customers to make sure they are happy with the work
The ideal candidate:
- Ability to prioritize work
- Have scheduling experience using Concept
- Work well under pressure
- Previous experience working on a busy helpdesk
If you are interested in this role, please apply immediately
