Helpdesk Administrator

Role: Helpdesk Administrator

Location: Sheffield

Salary: £23,000 per annum

Package: 25 days Paid holiday & 8 statutory plus company Pension

Various other benefits

My client is looking to expand their in house PPM scheduling team. They need a Helpdesk Administrator who is used to dealing with internal scheduling of Planned and Preventative Maintenance within a commercial facilities management arena for specific contract .

Duties Include:

Accountability for the development of a look ahead planner for all Resources within the geographical remit of the position.

Accountability for the updating of the Daily updating of the planner and the communication of any changes daily before close of play.

Accountability for the day to day management of the engineers' diary taking ownership to ensure engineers time is utilised efficiently by using effective route planning and JobWatch system Controls/Reporting.

Responsible for scheduling PPM, reactive and quoted tasks for internal engineers, providing a professional and comprehensive service to all clients.

Ensuring tasks are planned and completed within Client Target Response SLA's (whilst also being aware of the balance between achievement and the cost implication) when considering engineers routes and skill sets.

Review of internal engineers' notes for PPM visits. Recording and reporting on remedial actions, ensuring clients are notified of follow on work. Working effectively with the Helpdesk and Estimates team to process through remedial work to quotation/reactive works.

Ensure appropriate resource and functional coverage is always maintained (within your scope of responsibility and support provided) to suit the demands of the business.

To provide management reporting information on unproductive work/travel time and provide details on the unproductive time root cause analysis.

Organisation of weekly planning meetings with the operational management team to highlight and discuss any planning issues. Looking at the plan for the week/month ahead reviewing engineers' workload to keep non-productive time to a minimum.

Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately.

Manage the relevant CRM system appropriately ensuring that sufficient information is captured for future analysis.

Escalate potential unavailability of work orders to the operations and account managers.

To attend meetings as and when necessary. From time to time this may require you to attend meetings at another location away from the office as requested by the client.

Person requirements:

The ability to multi-task and make decisive decisions under some pressure to deliver.

Logical and methodical, understanding the importance of exceptional clarity and attention to detail.

Excellent communication skills, both written and verbal.

Proficient in Microsoft IT packages (Word/ Excel/ Email, etc.)

Proven track record of good organisational skills, including managing workload effectively.

Being a good team player and able to provide support where needed yet with the ability to work alone or as part of a team without issue.

Flexible with working hours, available between 07:00-18:00

2+ years' experience in a similar role - as well as geographic knowledge of areas of the UK

This is a great opportunity to join a well established and friendly team with a set of very secure contracts.

Please apply to Joe Firth of 300 North.