Customer Care Coordinator
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| Job Type | Permanent Full Time |
| Location | Chesterfield |
| Area | Derbyshire, England |
| Sector | Construction |
| Salary | £22k - 24k per year |
| Start Date | |
| Advertiser | 300north |
| Job Ref | 2671 |
- Description
300 North are recruiting on behalf of our residential client who has a vacancy for a Customer Care Co-ordinator. This post will be based in the Newcastle area and will be on a six month contract.
Duties Include:
- Providing an effective support network to the Customer Care team.
- Responding to phone calls and emails from customers in accordance with company guidelines.
- Ensure that all calls/emails are logged on the database.
- Raising jobs/tasks for the maintenance operatives and ensuring satisfactory completion from a customer and business perspective.
- Issuing notice letters to the contractors and access letters to the homeowners.
- Keeping customers updated as remedial work progresses.
- Liaising with other departments when specialist queries or advice is required.
Qualifications/Experience
The successful candidate will possess a proven track record in Customer Care/Service in a fast paced business environment, preferably within the housing industry.
Skills
The successful candidate will possess the ability to; remain focussed and calm in pressured situations and to proactively problem solve using the resources to hand. Attention to detail in capturing and logging customers details and excellent communications skills in dealing with customers is essential. Excellent all round knowledge of the MS Office Suite and knowledge of COINS is preferable, although relevant training will be provided. This is a great opportunity to join one of the biggest house builders in the UK
