Helpdesk Coordinator - 6 month contract
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| Job Type | Temporary / Contract |
| Location | Leeds |
| Area | Kent, England |
| Sector | Facilities Management |
| Salary | £11 per hour |
| Start Date | |
| Advertiser | Joe Firth |
| Job Ref | 2342 |
- Description
Role: Helpdesk Coordinator
Location: Pudsey
Salary: £11.00PH
Hours: 8am - 5pm
Days Mon- Fri
We are currently recruiting for a Helpdesk Co-ordinator to join a well-established and growing company based in Pudsey, Leeds.
The Helpdesk Co-ordinator will take incoming calls regarding reactive breakdowns and guarantee the smooth running of the engineering job flow, booking in jobs with both in house engineers and subcontractors as well as following up the work with clients to ensure high levels of customer satisfaction.
This is a busy role working on a helpdesk that works with a varied and busy clientele including schools, retail, student accommodation, restaurants, offices etc.
Main duties of the job:
The main duties of the role include:
- Taking incoming calls
- Allocating engineers to jobs
- Adding and updating progression notes on jobs
- Closing jobs once completed
- Speaking to engineers and subcontractors to book work in
- Following up with the customers to make sure they are happy with the work
The ideal candidate:
- Ability to prioritize work
- Have scheduling experience
- Work well under pressure
- Previous experience working on a busy helpdesk
The role is 6 months maternity cover with possibility to go permanent.
Please apply to Joe Firth of 300 North.
