Facilities Helpdesk Coordinator
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| Job Type | Permanent Full Time |
| Location | Wakefield |
| Area | Yorkshire, England |
| Sector | Facilities Management |
| Salary | £20k - 23k per year |
| Start Date | |
| Advertiser | Joe Firth |
| Job Ref | 1922 |
- Description
Role: Helpdesk Coordinator
Location: Wakefield
Salary: £20,000 -£23,000
23 days holiday plus 8
We are currently recruiting for a Helpdesk Co-ordinator to join a well-established and growing company based in Wakefield. The Helpdesk Co-ordinator will take incoming calls regarding reactive breakdowns and guarantee the smooth running of the engineering job flow, booking in jobs with both in house engineers and subcontractors as well as following up the work with clients to ensure high levels of customer satisfaction.
This is a busy role working on a helpdesk that works with a varied and busy clientele including schools, retail, student accommodation, restaurants, offices etc.
.
Main duties of the job:
The main duties of the role include:
- Taking incoming calls
- Allocating engineers to jobs
- Adding and updating progression notes on jobs
- Closing jobs once completed
- Speaking to engineers and subcontractors to book work in
- Following up with the customers to make sure they are happy with the work
The ideal candidate:
- Ability to prioritize work
- Have scheduling experience
- Work well under pressure
- Previous experience working on a busy helpdesk
This is an exciting time to join an expanding company, with the potential for progression in the future.
Please apply to Joe Firth of 300 North.
