Customer Care Manager

2020-03-18 15:42:472020-04-14 300North Recruit
Job Type Permanent Full Time
Location Leeds
Area Yorkshire, England Leeds
Sector Construction
Salary £28k - 35k per year
Start Date
Advertiser 300north
Job Ref 1334
Job Views 105
Description

300 North are looking to recruit a Customer Care Manager for our residential client in the Yorkshire area.

The successful applicant will be responsible for managing a team of co-ordinators and direct operatives as well as co-ordinating sub-contractors to complete warranty works to customers’ homes.

Specific Duties:

  • Arranging and attending meetings with the NHBC / local authorities to resolve issues where necessary and arrange inspections with housing associations at the end of the maintenance period.
  • Compilation of reports for management and board meetings.
  • Managing customer complaints in line with company procedures.
  • Manage and monitor the Customer Journey
  • Lead and manage the Customer Care department.
  • Liaison with Site Managers and sub-contractors to arrange rectification of reported items

Qualifications / Experience Required/Preferred:

All candidates must have a thorough knowledge of NHBC standards and must be computer literate. Previous managerial experience, preferably within the construction industry, would be advantageous.

The successful candidate will be organised, self-motivated, efficient and capable of managing their time and the department in order to provide a quality service to our customers.

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