Facilities Administrator

• Facilities Administrator
• £19,000 -  £23,000
• Wakefield
• Permanent

We are currently recruiting for a Facilities Administrator to join a well-established and growing company based in Wakefield. The Facilities Administrator will work alongside the helpdesk operatives who take incoming calls regarding reactive breakdowns and guarantee the smooth running of the engineering job flow, booking in jobs with both in house engineers and subcontractors as well as following up the work with clients to ensure high levels of customer satisfaction.

This is a busy role working on a helpdesk that works with a varied and busy clientele including schools, retail, student accommodation, restaurants, offices etc.

As the Helpdesk runs from 7am - 10pm, the role will be either 7am - 4pm or 1pm - 10pm with an hour for lunch, there is also a shift enhancement on top of the salary for the later shift.

Main duties of the job:

• Supporting the helpdesk when busy
• Regularly checking the helpdesk inbox
• Rapidly acting on outstanding jobs
• Speaking to engineers and subcontractors to book work in
• Following up with the customers to make sure they are happy with the work

This is an exciting time to join an expanding company, with the potential for progression in the future.

Benefits of the role include:

• 23 days holiday + 8 bank holidays rising to 25 after 2 years
• Pension Scheme
• Parking available locally for a subsidised rate of around £50 per month, however the role is central and easily accessible by both train and bus if preferred.
• 'My Benefits' Page that provides discount on high street retail etc.

The ideal candidate:

• Administration experience
• Strong organisation skills
• Experience of scheduling