Customer Services Inspection Manager


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2020-01-30 14:33:511970-01-01 300North Recruit
Job Type Permanent Full Time
Location Newton
Area Cumbria, England Newton
Sector Construction
Salary £30k - 40k per year + package
Start Date
Advertiser Catherine Adams
Job Ref 1435
Job Views 234
Description

300 North are looking to recruit a Customer Services Inspection Manager to work for our residential client based in the North West.

 

The main duties of the role will be:

  • To liaise with Customer Service team in effective time management and maximise the working day.
  • To act professionally at all times with the company name and charter in mind.
  • To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
  • Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
  • Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all parties to prevent repeat.
  • To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary.

The right candidate will have the following skills:

  • Ability to work individually and/or part of a team
  • Ability to provide exceptional levels of customer service
  • Must have analytical focus within the functional areas
  • Must be able to forge strong professional relationships with internal disciplines
  • Must be an effective communicator
  • Ideally have a trades background with all round knowledge of construction
  • Ability to communicate effectively and successfully both written and Must have at least a basic knowledge of computer systems
To apply for this role please contact Catherine Adams on catherine@300nr.co.uk

 

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