Customer Services Inspection Manager
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| Job Type | Permanent Full Time |
| Location | Newton |
| Area | Cumbria, England |
| Sector | Construction |
| Salary | £30k - 40k per year + package |
| Start Date | |
| Advertiser | Catherine Adams |
| Job Ref | 1435 |
| Job Views | 234 |
- Description
300 North are looking to recruit a Customer Services Inspection Manager to work for our residential client based in the North West.
The main duties of the role will be:
- To liaise with Customer Service team in effective time management and maximise the working day.
- To act professionally at all times with the company name and charter in mind.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all parties to prevent repeat.
- To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary.
The right candidate will have the following skills:
- Ability to work individually and/or part of a team
- Ability to provide exceptional levels of customer service
- Must have analytical focus within the functional areas
- Must be able to forge strong professional relationships with internal disciplines
- Must be an effective communicator
- Ideally have a trades background with all round knowledge of construction
- Ability to communicate effectively and successfully both written and Must have at least a basic knowledge of computer systems
