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2019-11-22 21:39:001970-01-01 300North Recruit
Job Type Permanent Full Time
Location Leeds
Area Yorkshire, England Leeds
Sector Facilities Management - Business Support
Salary £22k - 26k per year + pension, training, holidays
Start Date
Advertiser Jenny Cantrell
Job Ref 424
Job Views 220

Helpdesk Administrator

  • £22,000 - £26,000
  • Leeds based
  • 8am - 5pm

My client is currently recruiting for a Helpdesk Administrator to work on one of their busy and prestigious building maintenance contracts. This is an engaging and interesting role with a very varied responsibility base - it is an excellent role and company to join for someone who is ambitious, customer service driven and looking to further their career.

Working in a team, you will provide any customer assistance needed by the client on their facilities contract.

As you will be dedicated to a set client, you will be able to build relationships with the customer and understand the sites and their maintenance needs; providing a superior service to the client.

Day to day duties of the role include:

  • Logging calls received from the customer and updating records
  • Allocating engineers to jobs; both reactive and planned
  • Instructing subcontractors through to purchase ledger maintenance
  • Collating and processing timesheets and expenses weekly
  • Working closely with internal departments to ensure the processing of quotations and purchase orders
  • Assisting with billing and payments; responsible for the contract's purchase ledger - clearing invoices, liaising with suppliers when queries arise and credits are required
  • Associated contract administration such as maintaining staff records, preparing reports, database management and maintaining QSHE documentation

The role is Monday-Friday, 8am - 5pm based in Leeds.

You will be working in a vibrant and professional environment for a market leader who invest in their staff, making this an ideal role for applicants who are interested in a long-term career within the FM industry. The hiring company rewards hard work and talent, providing a bright future for passionate individuals.

To be successful in the role applicants will need to have:

  • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.
  • Proficient use of Outlook, Word, Excel and PowerPoint
  • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
  • A strong sense of customer focus, and the ability to promote a sense of team spirit and good morale within the office.
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