Helpdesk Advisor - late shift

• Helpdesk Administrator
• £20,300
• Central Leeds
• 1-2 Months temp leading to perm
• Later shift - 12 noon - 9pm

My client is looking for a Helpdesk Administrator in central Leeds, you will be working with a large nationwide client with sites across the UK - the customer is a high-profile retail client and so a high level of service is required for this role.

In the role of Helpdesk Administrator, you will work as part of a wider team taking incoming calls from customers and manage the planned and reactive maintenance for all Engineering issues, including maintenance and calls on Electrical, Air-conditioning, Plumbing and Gas issues. across the contract. You will be providing all back-office administration in support of the contract.

The vacancy is on the late shift so you will be working 12 noon - 9pm. The days of work are Tuesday to Saturday, days off on Sunday and Monday.

Duties include:

• Taking calls from customers and booking in engineers to breakdowns
• Raising Purchase Orders
• Invoicing
• Managing the company's CAFM system
• Processing Engineer's timesheets and invoices
• Managing orders with subcontractors and suppliers
• Running reports and metrics
• Pulling together info for management meetings
• Analysing performance data
• Tender documentation and project work
• Maintaining SQHE documentation
• Assisting the Account Manager and Helpdesk Manager with any other associated paperwork
• The hiring company are passionate about growing talent in-house and so if you have ambitions to progress within a business this a great place to start. Opportunities for further training and promotion are regular here as the business has a robust and steady growth.

The ideal candidate:

The client is looking for someone who possessed the following skills and experience:

• Previous experience in a helpdesk or administration role
• Advantageous to have previous experience in the alarm sector
• Polite telephone manner
• High standard of written English
• Excellent communication skills
• Personable and polite
• Good prioritisation skills
• Works well under pressure
• Previous experience working in an FM is desirable