Helpdesk Advisor - late shift


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2019-10-09 15:38:581970-01-01 300North Recruit
Job Type Permanent Full Time
Location Leeds
Area Yorkshire, England Leeds
Sector Facilities Management - Business Support
Salary £20.3k per year + pension, training, holidays
Start Date
Advertiser Jenny Cantrell
Job Ref 1283
Job Views 163
Description
  • Helpdesk Administrator
  • £20,300
  • Central Leeds
  • 1-2 Months temp leading to perm
  • Later shift - 12 noon - 9pm

My client is looking for a Helpdesk Administrator in central Leeds, you will be working with a large nationwide client with sites across the UK - the customer is a high-profile retail client and so a high level of service is required for this role.

In the role of Helpdesk Administrator, you will work as part of a wider team taking incoming calls from customers and manage the planned and reactive maintenance for all Engineering issues, including maintenance and calls on Electrical, Air-conditioning, Plumbing and Gas issues. across the contract. You will be providing all back-office administration in support of the contract.

The vacancy is on the late shift so you will be working 12 noon - 9pm. The days of work are Tuesday to Saturday, days off on Sunday and Monday.

Duties include:

  • Taking calls from customers and booking in engineers to breakdowns
  • Raising Purchase Orders
  • Invoicing
  • Managing the company's CAFM system
  • Processing Engineer's timesheets and invoices
  • Managing orders with subcontractors and suppliers
  • Running reports and metrics
  • Pulling together info for management meetings
  • Analysing performance data
  • Tender documentation and project work
  • Maintaining SQHE documentation
  • Assisting the Account Manager and Helpdesk Manager with any other associated paperwork
  • The hiring company are passionate about growing talent in-house and so if you have ambitions to progress within a business this a great place to start. Opportunities for further training and promotion are regular here as the business has a robust and steady growth.

The ideal candidate:

The client is looking for someone who possessed the following skills and experience:

  • Previous experience in a helpdesk or administration role
  • Advantageous to have previous experience in the alarm sector
  • Polite telephone manner
  • High standard of written English
  • Excellent communication skills
  • Personable and polite
  • Good prioritisation skills
  • Works well under pressure
  • Previous experience working in an FM is desirable
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