Helpdesk Administrator


This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2019-08-02 13:58:411970-01-01 300North Recruit
Job Type Permanent Full Time
Location Leeds
Area Yorkshire, England Leeds
Sector Facilities Management - Business Support
Salary £26.5k per year + pension, holidays, promotion
Start Date
Advertiser Jenny Cantrell
Job Ref 1202
Job Views 735
Description

· Helpdesk Advisor

· £26,000

· Night shift - 9pm - 8am, 4 on 4 off

· Central Leeds

My client is looking for a Helpdesk Advisor to join their central Leeds team to run a large facilities management provision. The Helpdesk for the role is based out of the Leeds office however is managing calls from all of the client sites across the UK - the client you will be taking calls for is a large high profile retail client and so a high level of service is required for this role.

The calls are expected to be a reduced rate during the night shift so you will have time each shift to tie-up all administrative duties and correspondence.

Duties include:

· Answering the phone and taking calls from customers regarding and breakdown issues on their site

· Log the job on the system

· Book an appropriate engineer to the job

· Close down the job on the CAFM system when complete

· Follow up with the client to ensure high levels of customer satisfaction

· Raising documentation as required

· Working under direction of the helpdesk manager and the account director to provide a world-class service for the customer

The hiring company are passionate about growing talent in-house and so if you have ambitions to progress within a business this a great place to start. Opportunities for further training and promotion are regular here as the business has a robust and steady growth.

The ideal candidate:

The client is looking for someone who possessed the following skills and experience:

· Previous experience in a call-handling environment

· Excellent communication skills

· Personable and polite

· Good prioritisation skills

· Works well under pressure

· Previous experience scheduling engineers or working in an FM environment is advantageous.

Keywords
SectorClear
AreaClear
Job TypeClear
Sign in
Register
Jenny Cantrell
Browse Jenny's jobs
Get in touch with Jenny
Similar Jobs
  • Helpdesk Supervisor
    England, Manchester
    Business Support
    £25k per year + Pension, holidays

    Helpdesk Supervisor£25,000PermanentFull time (40 hours)Shift pattern 6am-3pm - 1pm-10pm

    Our client is currently recruiting for a Helpdesk Supervisor in Bolton, on a full-time basis of 40 hours a week. The primary role for this position will be to supervise a central helpdesk team who are...

  • Contract Support
    England, Yorkshire
    Business Support
    £22k - 26k per year + pension, training, holidays

    Helpdesk Administrator

    £22,000 - £26,000Leeds based8am - 5pm

    My client is currently recruiting for a Helpdesk Administrator to work on one of their busy and prestigious building maintenance contracts. This is an engaging and interesting role with a very varied responsibility ...

  • Lead Contract Support
    England, Yorkshire
    Business Support
    £25k - 28k per year + pension, holidays, promotion

    .

    Lead Contract Administrator£24,000 - £28,000Central Leeds

    My client is looking for a Lead Contract Support to work in central Leeds team managing

     a team of helpdesk advisors the administrators across a large contract. Based out of the Leeds office, you will be w...

Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No
Facebook Pixel
Yes
No

More Details