Technical FM Account Manager

Technical Account manager 

Location: Central London

Sector: Facilities Management / HVAC / Critical Environments

Contract: Permanent

300 North are working with a leading Facilities Management provider to recruit an experienced Operations Manager to oversee a portfolio of technical FM contracts.

This is a senior operational role with responsibility for contract performance, financial delivery, client relationships and the leadership of multiple operational teams.

The successful candidate will come from a strong HVAC-led Facilities Management background, with demonstrable experience managing commercial A/C and chiller contracts and leading Contract Managers, Supervisors and Engineering teams.

The Role

You will take overall responsibility for the operational and commercial performance of a portfolio of contracts, ensuring service delivery, compliance, customer satisfaction and financial targets are achieved.

Key responsibilities will include:

• Leading and developing a portfolio of technical FM and HVAC contracts.
  

   

• Managing Contract Managers, Supervisors, Engineers and wider operational teams.
  

   

• Ensuring contractual KPIs, SLAs and service standards are achieved.
  

   

• Taking ownership of financial performance including revenue, profit, WIP, debt, forecasting and cost control.
  

   

• Building strong relationships with key client stakeholders and acting as a senior escalation point.
  

   

• Identifying opportunities for contract growth, additional works and service expansion.
  

   

• Supporting contract renewals and wider business development activity.
  

   

• Leading regular contract, operational and financial reviews.
  

   

• Ensuring contracts remain compliant with company policies, Health & Safety legislation and contractual requirements.
  

   

• Driving technical compliance, quality standards and continuous improvement.
  

   

• Supporting mobilisation, transition and improvement programmes where required.
  

   

• Working closely with senior leadership and wider Finance, Commercial, HR and Business Development teams.
  

   

The Candidate

We are looking for an experienced FM professional currently operating at Contract Manager, Senior Contract Manager or Operations Manager level.

You will need:

• Strong experience within an HVAC-led Facilities Management environment.
  

   

• Technical understanding of commercial air-conditioning and chiller systems.
  

   

• Experience managing multiple contracts or a complex technical FM operation.
  

   

• Proven leadership of Contract Managers, Supervisors and Engineering teams.
  

   

• Strong commercial and financial management experience.
  

   

• Understanding of P&L, WIP, debt, forecasting and cost control.
  

   

• Excellent client and stakeholder management skills.
  

   

• Experience identifying contract growth and additional works opportunities.
  

   

• Strong understanding of contractual KPIs, SLAs and performance management.
  

   

• Good knowledge of Health & Safety and statutory compliance.
  

   

• Knowledge of FGAS, ACOPs, fire safety, environmental legislation and building regulations.
  

   

• Strong communication, leadership and influencing skills.
  

   

• A proactive, commercially focused approach with the confidence to make decisions and challenge performance.
  

   

A relevant technical qualification, HND, degree or equivalent professional qualification would be advantageous.

The Opportunity

This is an excellent opportunity to join an established FM business in a senior operational position with genuine responsibility for a portfolio of contracts.

The role offers significant autonomy, senior client exposure and the opportunity to influence both operational performance and the continued growth of the business.

For more information or a confidential discussion, contact Joe Firth at 300 North.