Helpdesk Manager
| Job Type | Permanent Full Time |
| Location | Leeds |
| Area | Yorkshire, England |
| Sector | Facilities Management - Business Support |
| Salary | £30k - 35k per year |
| Start Date | |
| Advertiser | Sarah Ramsey-Armitage |
| Job Ref | 6022 |
- Description
Role: Helpdesk Manager
Location: Leeds - LS1 (office-based – no parking)
Salary: £35,000 per annum
Hours: Monday–Friday, 8:30 am–5:00 pm (37.5 hours)
Off-site City Centre Parking - £5 per day
33 days holiday - including bank holidays
Pension
Paid day off for your birthday
Paid wellbeing hour per week
Private Healthcare
Our client is a growing, secure, FM provider delivering predominantly hard FM services across multi-site portfolios. Following consistent growth, they are now appointing a strong, capable Helpdesk Manager to take full ownership of the helpdesk function.
You will be trusted to run the desk, lead the small team and keep day-to-day operations moving.
The role
Take full ownership of the facilities helpdesk operation
Lead, manage and develop a small helpdesk team
Oversee PPM, reactive and compliance works
Ensure SLAs and KPIs are consistently achieved
Act as the main escalation point for issues
Drive accountability, ownership and delivery
Improve processes where needed while protecting core systems
Use CAFM and reporting to manage performance
The person
Strong, confident and organised
A self-starter who owns problems end-to-end
Comfortable working under pressure
Able to challenge, push back and improve ways of working
FM helpdesk or operational management experience essential
To apply, please send your CV to sarah@300nr.co.uk
