Technical Services Manager

Job Title: Technical Manager

Location: Exeter

Contract Type: Fixed-Term Contract

Salary: £50 000

Working Hours: 37.5

Overview:

Our client is seeking an experienced Technical Manager to support the delivery of a Total FM contract. The ideal candidate will have a proven track record in delivering FM services within complex and demanding environments. This role requires both independent working and team management capabilities, with a strong focus on Hard FM and operational excellence.

Key Responsibilities:

Hard FM Management

• Oversee all Hard Services, delivered in-house or by third-party providers
• Develop and implement Life Cycle planning and asset management strategies
• Ensure compliance with all statutory and regulatory requirements
• Source and procure quality, compliant and sustainable goods and services
• Monitor and manage project-specific risks with risk management plans
• Share best practice across functions, sites, and contracts

Commercial Management

• Manage and improve the delivery of technical services under the contract
• Identify cost-saving and value-added opportunities within contract boundaries
• Track actual costs against budget, taking corrective actions when necessary
• Align service delivery with the organisation's strategic and commercial objectives

Service Management

• Support the Contract Manager with system and procedural development
• Regularly measure and improve customer satisfaction
• Ensure full understanding and compliance with contract specifications and statutory obligations

Relationship Management

• Build and maintain strong relationships with clients and stakeholders
• Foster communication and cooperation among contract stakeholders and internal teams
• Collaborate closely with the senior management team

People Management

• Assist with recruitment, training, and development of operational staff
• Motivate and coach staff to meet and exceed service expectations
• Monitor performance and address any behavioural or capability issues in line with HR policies

Experience Required:

• Strong background in Hard FM management
• Experience delivering services under PFI contracts - desirable
• Practical knowledge of Building Management Systems (BMS)
• Supply chain and contractor management experience
• Proven track record implementing PPM and ensuring statutory compliance
• Familiarity with educational environments

Skills and Competencies:

• Strong understanding of statutory compliance and SFG20
• Experience with CAFM systems and BMS operations
• Proficiency in Microsoft Office applications
• Solid grasp of Safe Systems of Work (SSoWs)
• Proven ability to manage contractors to agreed KPIs and SLAs
• Excellent communication, organisation, and leadership skills
• Able to prioritise workloads and work independently
• Clear Enhanced DBS/CRB (or willingness to obtain)
• Proactive, self-motivated, and a strong problem solver

Qualifications:

• Degree or equivalent qualification in a related field
• Technical qualification in FM or building maintenance
• IOSH Managing Safely (minimum)
• Recognised Authorised Person (AP) or Responsible Person (RP) certification
• Membership of a relevant professional body (e.g. BIFM/ IWFM)
• Auditing qualifications
• 5 GCSEs (Grade C or above), including English

Desirable:

• Experience working in schools or similar operationally sensitive environments
• NEBOSH, CDM, or further H&S qualifications

Please get in touch asap to discuss further tamryn@300nr.co.uk