Senior Facilities Contract Performance Manager
| Job Type | Permanent Full Time |
| Location | Norfolk |
| Area | Norfolk, England |
| Sector | Facilities Management |
| Salary | £60k - 65k per year + Bonus |
| Start Date | |
| Advertiser | Collette Bennett |
| Job Ref | 5619 |
- Description
Senior Facilities Contract Performance Manager
Salary: £60,000 – £65,000
Location: NorfolkWe are seeking a highly skilled Facilities Management professional to take on the role of Senior Contract Performance Manager, overseeing operational delivery and performance management on a large, complex healthcare contract. This is a senior leadership position requiring exceptional FM expertise, commercial awareness, and strong contract management skills, ideally within a PFI environment.
The Role
Lead the management of a high-profile Facilities Management contract, ensuring service delivery meets and exceeds KPIs and SLAs
Oversee contract performance reporting, audits, and compliance checks to maintain operational excellence
Utilise CAFM systems to analyse data, track performance, and support strategic decision-making for contract improvements
Drive efficiencies and continuous improvement across hard and soft FM services, ensuring compliance with statutory, healthcare, and PFI requirements
Act as a senior point of contact for client and stakeholder relationships, fostering collaboration and delivering service excellence
Manage subcontractor performance, lifecycle planning, and operational transitions while maintaining commercial focus
Support contract mobilisation, change management initiatives, and ongoing operational strategy development
Provide leadership and direction to operational teams, ensuring clarity of objectives and consistent delivery against contract obligations
Take responsibility for budget oversight, cost control, and delivering best value for both client and business
What We’re Looking For
Proven experience in Facilities Management with a strong track record in senior operational or contract management roles
Significant background managing performance and compliance on large-scale FM contracts, ideally within PFI or healthcare sectors
Hands-on experience with CAFM systems, reporting processes, and data analysis to support contract performance
Excellent stakeholder engagement skills with the ability to influence at a senior level
Commercially astute with experience managing budgets, KPIs, and delivering operational efficiencies
Highly organised, analytical, and capable of managing complex contractual requirements in a fast-paced environment
Package
£60,000 – £65,000
Excellent benefits package
Senior-level role with genuine progression opportunities
This is a fantastic opportunity for a high-calibre FM professional with strong contract management and CAFM expertise to play a pivotal role in ensuring exceptional operational performance and compliance on a critical healthcare contract.
