Senior Facilities Management Performance Manager

Senior Facilities Management Performance Manager

We are recruiting for a Senior Performance Manager for a leading Facilities Management Organisation based in Lancashire.

As part of the senior management team, this role is crucial in the success of the FM contract and is a client facing role requiring a confident and articulate communicator and natural leader.

You will be responsible for the day-to-day management of commercial and contractual compliance of FM services on the contract whilst managing a small team of performance managers and administration staff.

Overview

• Senior Facilities Management Performance Manager
• Lancashire
• £42500 plus company car
• Genuine career progression
• Contractual compliance knowledge

Duties and Responsibilities:

• Responsible for day-to-day monitoring of performance and operational reporting to understand and analyse contract performance, for planned and reactive tasks.
• Management of performance management team
• Contractual compliance management
• Delivering to agreed service levels within agreed budgets.
• Provide and deliver monthly performance reports with the assistance of the Performance team to identify issues and pro-actively offer solutions to improve performance.
• Support the Account Director by producing monthly deduction and service reports, daily/weekly updates, and other reports as required.
• Ensure efficient and effective running of the Helpdesk function including performance reviews and CAFM analysis.

Candidate Requirements

• Previous performance management experience on a facilities management contract
• Contractual compliance knowledge and experience on an FM Contract
• Team management experience
• Experience in a professional client facing role.
• Excellent communication skills, experience working with key stakeholders.
• Previous experience managing audits.    
• Good working knowledge of CAFM systems
• IT Literate