Reactive Team Leader - FTC

Role:

Reactive Team Leader

9 months fixed term contract

Location:

Sheffield (postcode S9 1)

Salary/Package:

£25,000 per annum pro rata

Monday to Friday

25 days annual leave plus bank holidays + 1 additional day as a thank you (pro rata)

Holiday purchase scheme of additional 5 days per year (pro rata)

The company:

Our client provides specialist workplace & property management services to a wide range of clients throughout the UK.  They are expanding their team based in Sheffield and are looking for a Reactive Team Leader to join them.  The role is office based.

The role:

As a Reactive Scheduling Team Leader you will:

• Understand client service level agreements including budgets and rates.
• Plan/co-ordinate/allocate engineer workload in line with client SLA's & KPIs ensuring non-productive time is kept to a minimum. Ensure allocations match engineer skills and experience.
• Liaise with client sites and record access arrangements. Escalate access issues or problems.
• Plan & administrate joint visits with other specialist contractors.
• Administer site and parking permits.
• Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimum.
• Providing real time approval of engineer timesheets through WFM.
• Co-ordinate the life cycle of works in progress including reviewing and actioning red reports, checking worksheets, parts orders, budgets and client orders to ensure the clients' invoice can be processed efficiently.
• Request budget uplifts.
• Escalate work-in-progress/engineer issues to Managers when required.
• Provide support to engineers on process issues including assistance with IT and process coaching (including PDA support and client logging in/out requirements).   
• Develop a good working relationship with engineers. Provide effective communication.
• General administration support - data input, email management, photocopying, scanning etc.
• Provide work-in-progress updates to internal and external customers.
• Report engineers' absence and holidays to relevant department.

Team Leader Duties:

• Lead a team of Schedulers
• Undertake basic HR responsibilities (e.g., appraisals, return-to-work, 1:2:1's, team meetings, investigations).
• Play a role in representing the company in client facing meetings.
• Undertake complex reporting and utilise data from both internal and external systems.
• Demonstrate a high level of competency, efficiency and experience. Enabling them to lead a team of Schedulers whilst participating in other tasks such as daily checks & reporting.
• Coaching and development of a team of schedulers.

What does it take?

As a Reactive Scheduling Team Leader, you'll need...

• Teamwork/building
• Self-confidence/resiliency
• Problem Solving
• Decision Making
• Planning and organising
• Communication
• Reliability - responsible and dependable.
• Independence - able to manage own workload with minimum supervision.
• Good time management skills with the ability to prioritise effectively.
• Attention to detail - job requires being accurate in interpreting and communicating commercial details.
• Accurate data input requirements on internal and external works management systems.
• Commitment to serving the customer at the highest level.
• Solutions orientated.
• Team Leader - Demonstrate leadership qualities

This is a fantastic opportunity to join a leading FM company based in Sheffield.

If you are interested in the role, please send your CV to sarah@300nr.co.uk