Helpdesk Coordinator
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| Job Type | Permanent Full Time |
| Location | Warrington |
| Area | Cheshire, England |
| Sector | Facilities Management - Business Support |
| Salary | £24.5k per year |
| Start Date | |
| Advertiser | Sarah Ramsey-Armitage |
| Job Ref | 4257 |
- Description
Role:
- Helpdesk Coordinator - 12 months fixed term contract
Location:
- Warrington (WA5)
Salary:
- £24500 per annum
Package:
- Free parking
- 25 days holiday plus 8 days statutory bank holidays
- Monday - Friday 08:00 - 17:00
- 1-hour lunch
- Flexibility
- Training agreements
- Progression routes
- Company pension
- Company benefits
- Retail discounts
- Gym membership
- Private Healthcare option
We are working with a well-established Facilities management company who are looking for a Helpdesk Coordinator to join their team based at their Warrington office.
The role:
- Dealing with day-to-daily enquiries from the team and multiple clients
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Work Orders jobs/contracts/quotes
- Raising Purchase Orders and callouts to sub-contractors
- Ensuring all client files are maintained accurately and kept up-to-date
- Positively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performance.
- Check for overnight callouts & respond accordingly Ensuring WIP (work in progress) is up-to-date at times
- Maintaining the site sub-contractor records and Log Book System
- Ownership of all tasks through to completion.
- Raising reactive jobs and allocating PPMS
- Keep Opti-MIS updated with ALL required documentation.
- Answering telephones to internal customers
- Confident communication with the client, team, and engineers including telephone, email, radio, and face to face
