Scheduler

Role:

Scheduler

Location:

Sheffield (S9)

Salary:

£23,000 basic per annum

37.5 hours per week, Monday - Friday

Flexible hours -  8.30am to 5pm OR 7am to 3.30pm.

Package:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you 
• Life cover
• LifeWorks employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work and Techscheme
• Holiday purchase scheme of additional 5 days per year
• Committed to paying real living wage
• Offers and discount scheme designed to save money on everyday shopping and essentials.

Our client provides specialist risk focussed workplace & property management services to a wide range of complex sophisticated clients throughout the UK.  They are expanding their team based in Sheffield and looking for a Scheduler to join.  

The role:

Schedulers act as the key point of contact for engineers ensuring work is efficiently planned and coordinated. The post-holder will administer and manage reactive and planned fabric, mechanical and electrical works within a designated geographical area. 

Duties Include:

• Understand client service level agreements including budgets and rates.
• Plan/co-ordinate/allocate engineer workload in line with client SLA's & KPIs ensuring non-productive time is kept to a minimum. 
• Liaise with client sites and record access arrangements. Escalate access issues or problems.
• Plan & administrate joint visits with other specialist contractors.
• Administer site and parking permits.
• Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimum.
• Providing real time approval of engineer timesheets through WFM.
• Co-ordinate the life cycle of works in progress including reviewing and actioning red reports, checking worksheets, parts orders, budgets and client orders to ensure the clients' invoice can be processed efficiently.
• Provide support to engineers on process issues including assistance with IT and process coaching (including PDA support and client logging in/out requirements).  Escalate to Team Leaders if unable to resolve.
• General administration support - data input, email management, photocopying, scanning etc.

The candidate:

• Understand client service level agreements including budgets and rates.
• Plan/co-ordinate/allocate engineer workload in line with client SLA's & KPIs ensuring non-productive time is kept to a minimum. Ensure allocations match engineer skills and experience.
• Liaise with client sites and record access arrangements. Escalate access issues or problems.
• Plan & administrate joint visits with other specialist contractors.
• Administer site and parking permits.
• Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimum.
• Providing real time approval of engineer timesheets through WFM.
• Co-ordinate the life cycle of works in progress including reviewing and actioning red reports, checking worksheets, parts orders, budgets and client orders to ensure the clients' invoice can be processed efficiently.
• Request budget uplifts.
• Escalate work-in-progress/engineer issues to Team Leaders and Managers when required.
• Develop a good working relationship with engineers. Provide effective communication.
• General administration support - data input, email management, photocopying, scanning etc.
• Report engineers' absence to Team Leaders and manage engineer holiday requests including ensuring necessary cover has been arranged.
• Comply with the Company's equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.

What does it take?.

• Teamwork/building
• Self-confidence/resiliency
• Problem Solving
• Decision Making
• Planning and organising
• Good Communication
• Basic Microsoft Office Skills
• Reliability - responsible and dependable.
• Attention to detail - job requires being accurate in interpreting and communicating commercial details.