Helpdesk Administrator
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| Job Type | Permanent Full Time |
| Location | Manchester |
| Area | Manchester, England |
| Sector | Facilities Management - Business Support |
| Salary | £24k per year |
| Start Date | |
| Advertiser | Sarah Ramsey-Armitage |
| Job Ref | 3571 |
- Description
Role:
- Helpdesk Administrator
Location:
- Manchester (M3)
Salary:
- £24000 per annum
Package:
- Free city centre parking
- 25 days holiday plus 8 days statutory bank holidays
- Monday - Friday 08:00 - 17:00
- 1-hour lunch
- Flexibility
- Training agreements
- Progression routes
- Company pension
- Company benefits
- Retail discounts
- Gym membership
- Private Healthcare option
We are working with a well-established Mechanical Building Services company who are looking for a Helpdesk Administrator to join their team based at their Manchester office (M3).
The role:
- Dealing with day-to-daily enquiries from the team and multiple clients
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Work Orders jobs/contracts/quotes
- Raising Purchase Orders and callouts to sub-contractors
- Ensuring all client files are maintained accurately and kept up-to-date
- Daily logging holidays, sickness for the team
- Day to day admin including photocopying, filing etc.
- Cover holidays, sickness & lunch for other admin team staff
- Annual archiving of site files
- Positively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performance. Ensuring that all documentation is received from sub-contractors with regards to Health & Safety and Company Legislation
- Check for overnight callouts & respond accordingly Ensuring WIP (work in progress) is up-to-date at times
- Maintaining of the site sub-contractor records and Log Book System
- Produce statistical reports on a weekly and monthly basis Ownership of all tasks through to completion.
- Raising reactive jobs and allocating PPMS using Concept Evolution system
- Keep Opti-MIS updated with ALL required documentation.
- Uploading sub-contractor service sheets on to Opt-Mis system
- Answering telephones to internal customers
- Taking meeting minutes
- Booking internal meeting rooms
- Confident communication with the client, team, and engineers including telephone, email, radio, and face to face
Our client believes that diversity and inclusion is a key business driver, such that they never lose sight of their importance as it is woven into the fabric of their organisation. They are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. They recognise that promoting diversity is an essential component of their continuing pursuit of organisational success!
Role:
- Helpdesk Administrator
Location:
- Manchester (M3)
Salary:
- £24000 per annum
Package:
- Free city centre parking
- 25 days holiday plus 8 days statutory bank holidays
- Monday - Friday 08:00 - 17:00
- 1-hour lunch
- Flexibility
- Training agreements
- Progression routes
- Company pension
- Company benefits
- Retail discounts
- Gym membership
- Private Healthcare option
We are working with a well-established Mechanical Building Services company who are looking for a Helpdesk Administrator to join their team based at their Manchester office (M3).
The role:
- Dealing with day-to-daily enquiries from the team and multiple clients
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Work Orders jobs/contracts/quotes
- Raising Purchase Orders and callouts to sub-contractors
- Ensuring all client files are maintained accurately and kept up-to-date
- Daily logging holidays, sickness for the team
- Day to day admin including photocopying, filing etc.
