PFI Contract Support

PFI Contract Support 

We have an exciting opportunity to work for a PFI consultancy as a Contract Support and PFI Performance Coordinator. This is a full-time permanent role, working from home with occasional travel for team meetings working for a friendly and inclusive, growing organisation.

• PFI Contract Support
• Home based
• £25000 - £35000 dependent on experience plus bonus
• PFI Consultancy

The Role and the Person

• Provide a timely, effective, professional, and friendly PFI Portal support desk service and contract performance analysis relating to the performance reporting and deduction profiles within PFI contracts.
• Responsible for managing all procedures related to the identification, prioritisation, and resolution of incidents, including the monitoring, tracking and coordination of portal and support desk functions
• Call service triaging within a PFI business, offering high levels of customer service
• Acknowledge and respond to direct requests
• Allocate Variation requests to Commission Managers and invoice Controls to Technical Team
• Build relationships with Schools/Academies.
• Record Activity Data and PFI contract performance
• Consult with Facilities Management Provider to resolve KPI issues.
• Report writing and Administration duties

Required Qualifications, Skills and Experience

• Previous experience working within a PFI environment within customer support is essential
• Previous Report writing and project management experience
• Customer focussed individual with good interpersonal skills
• Strong communication, both written and verbal.
• Great active listening skills.
• Familiarity with CRM systems and practices.
• Strong time management and organisational skills.
• Strong Administration skills
• Adaptability and flexibility within the working environment.
• Comfortable working in a fast-paced environment, working under pressure and to tight deadlines.
• Experience with the latest Microsoft packages e.g. Excel, Word, PowerPoint, SharePoint.