Customer Support Administrator
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| Job Type | Permanent Full Time |
| Location | Sheffield |
| Area | Yorkshire, England |
| Sector | Facilities Management - Business Support |
| Salary | £20k per year |
| Start Date | |
| Advertiser | Sarah Ramsey-Armitage |
| Job Ref | 2915 |
- Description
Role: Customer Service Administrator
Location: Sheffield
Salary: £20,000 based on 40 hour week
We are working with a well-established national sized Facilities management company who are looking for a Customer Service Administrator
KEY PURPOSE
- To support and assist Operation Managers with customer support and administration duties, as required.
KEY ACCOUNTABILITIES
- Telephone customer support
- Maintain confidentiality in all aspects of client and staff information.
- Interact with customers, staff, clients, suppliers, and visitors.
- Manage email inboxes.
- Issue responses to correspondence containing routine inquiries.
- Perform general administrative duties.
- Provide support to the Maintenance team on the raising and closing of reactive & PPM jobs.
- Update/utilise internal and external software systems.
- Provide support to update engineer matrices and the associated documentation.
- Manage the equipment calibration process.
- Provide administrative support to other areas of the business as and when required.
- Attend team meetings and produce subsequent minutes / actions.
- To take reasonable care for the health & safety of yourself and of other persons.
- Carry out other duties consistent with the job-holder's knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
- Comply with the Company's equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.
COMPETENCIES
- Essential - GCSE grade C/level 4 or above in Maths/ English.
- Desirable - Relevant vocational/academic business admin qualification
- Essential - Phone experience
- Essential - previous administrative experience.
- Essential - Good level of IT competencies in Microsoft Word, Excel, and Outlook.
CORE QUALITIES AND ATTRIBUTES
- Commercial acumen.
- Excellent verbal and written English communication skills.
- Ability to work independently.
- Ability to work in a team.
