Facilities Helpdesk Manager

PFI Contract Support Manager

We are recruiting for a PFI Contract Support Manager or Facilities Helpdesk Manager work for a large Facilities Management Organisation based near Tameside Manchester

• PFI Contract Support Manager
• Tameside/Manchester
• £34k - £36k
• Facilities Management Contract
• Full time/Permanent position
• Facilities Helpdesk Contract reporting

As the PFI Facilities Contract Support Manager you will be responsible for Managing work progress and providing management reports 

Duties

• Responsible for day to day monitoring of performance and operational reporting to understand and analyse helpdesk performance, primarily on reactive tasks.
• Support the Contract Director by producing monthly deduction and service reports and daily updates
• Monitor performance of contract on a daily basis identifying trends
• Providing advice, feedback and updates to the team in the promotion of best practice in relation to payment mechanism deductions and SFP's.
• Support the Management Team in the production of both external operational performance management reports and internal reports on a regular basis or as required
• Responsible for offering coaching support and monitoring quality for a team of operators including objective setting.
• Monitoring contract performance
• Identifying issues and pro-actively offering solutions to improve performance. To include implementation where required.
• Identify and develop with Technical Service Managers (TSM'S) and Helpdesk Supervisor improvements to PPM and Workflow performance

Qualifications/ Requirements

• Previous experience working on a PFI contract is essential
• Experience of report production from a recognised CAFM system. Preferably Maximo 
• Helpdesk Management
• Sound Commercial awareness
• Knowledge and experience of Business Assurance and Performance Measurement systems. (SLA's KPI's
• PC Literate with knowledge of MS Applications (Word, Excel etc)