FM Helpdesk Administrator

Role: Helpdesk Administrator - Facilities Management

Location: Exeter

Salary: £25,000 per annum

Contract: Permanent.  Monday to Friday.  08:00 - 16:00 / 09:00 - 17:00

25 days holiday plus bank holidays

Free onsite parking

Company benefits and pension

We are looking for a proactive and highly motivated FM Helpdesk Administrator to join our client's team in Exeter. In this role, you'll assist in efficiently coordinating maintenance schedules for engineers, ensuring seamless service delivery across Schools in the local area.

Key Responsibilities:

• Answer calls and respond to general enquiries from engineers and customers
• Log and allocate work orders using CAFM software
• Monitor job progress and escalate issues as needed
• Report job status, performance, and service failures
• Maintain the PPM/holiday schedule and track reactive maintenance tasks
• Raise purchase orders for goods and services
• Produce weekly activity reports
• Record and manage complaints
• Handle other administrative tasks as required

About You

Essential:

• Experience in customer service and administrative support
• Strong computer literacy
• Excellent written and verbal communication skills
• Ability to work under own initiative and prioritise tasks effectively
• Great interpersonal skills, diplomacy, and professionalism
• Strong organisational skills and attention to detail
• Team player with a flexible and proactive approach

Desirable:

• Experience in FM help desk operations
• Knowledge of CAFM systems
• Experience in a PFI or education sector environment

If you're passionate about delivering excellent service and want to make a real difference, we'd love to hear from you.

To apply send your CV to sarah@300nr.co.uk