Account Manager FM

Account Manager

Glasgow

£62,500 plus car allowance, pension and bonus

Our client is looking for an Account Manager to assume full operational and P&L responsibility for a significant portfolio of Housing Associations spread across Scotland, delivering Hard FM PPM, responsive repairs and projects.

The Role

• To manage the Scotland Housing Association Accounts, ensuring all available resources work in a collaborative manner.
• To be accountable for the financial performance of the Accounts. P&L accountable
• To develop meaningful and sustainable relationships with the Clients and related Client organisation
• To ensure mobile personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services
• To monitor and develop direct reports through training and regular reviews
• To deliver training and corporate briefings
• To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients.
• To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the Regional Manager as necessary.
• To manage the mobile teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works
• To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system.
• To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services
• To review the interface with third party suppliers and sub contractors
• To drive successful contract negotiations and business improvement initiatives
• To manage any support functions as required to deliver a coherent service
• To maintain commercial understanding of the client contractual deliverables across the account
• To maintain and agree a clear business plan for the appointed contracts.
• To work with Senior operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
• To review contract performance monthly with the Regional Manager and agree future plans
• To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
• To ensure compliance with all statutory and company procedures across the stakeholder groups
• To set, monitor and control SLAs  seeking opportunities to provide added value across the delivery stakeholders
• To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
• To regularly meet with the client to further understand their organisation and requirements
• To develop effective working relationships with operational personnel, business partners, suppliers and sub contractors to improve operational performance. 

Qualifications & Experience

• You will be a very experienced manager  and will oversee a team of 30.
• You will have excellent stakeholder management (essential)
• Experience within FM/Hard FM
• Technical Qualifications in an appropriate Engineering discipline
• Financially and commercially aware
• Analytical approach to decision making.
• Performance and results driven.
• Excellent communication skills.
• Good presentation skills.
• Excellent planning and organisation skills (including financial, resources and activities).
• Excellent leadership skills.
• IOSH qualified

If you are interested in this role, please get in touch immediately