Helpdesk Coordinator

Role:

• Helpdesk Coordinator 

Location: 

• Warrington 

Salary: 

• £24.5k per annum

Package:

• Free parking 
• 25 days holiday plus 8 days statutory bank holidays
• Monday - Friday 08:00 - 17:00
• 1-hour lunch
• Flexibility
• Training agreements
• Progression routes
• Company pension
• Company benefits
• Retail discounts
• Gym membership
• Private Healthcare option

We are working with a well-established Facilities management company who are looking for a Helpdesk Coordinator to join their friendly team based at their Warrington office.

The role:

• Dealing with day-to-daily enquiries from the team and multiple clients
• Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
• Raising Work Orders jobs/contracts/quotes
• Raising Purchase Orders and callouts to sub-contractors
• Ensuring all client files are maintained accurately and kept up-to-date
• Daily logging holidays, sickness for the team
• Day to day admin including photocopying, filing etc.
• Cover holidays, sickness & lunch for other admin team staff
• Annual archiving of site files
• Positively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performance. Ensuring that all documentation is received from sub-contractors with regards to Health & Safety and Company Legislation
• Check for overnight callouts & respond accordingly Ensuring WIP (work in progress) is up-to-date at  times
• Maintaining of the site sub-contractor records and Log Book System
• Raising reactive jobs and allocating PPMS using Concept Evolution system
• Keep Opti-MIS updated with ALL required documentation.
• Uploading sub-contractor service sheets on to Opt-Mis system
• Answering telephones to internal customers
• Confident communication with the client, team, and engineers including telephone, email, radio, and face to face

Please apply to sarah@300nr.co.uk