Helpdesk Operator
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| Job Type | Permanent Full Time |
| Location | Burnham |
| Area | Buckinghamshire, England |
| Sector | Facilities Management - Business Support |
| Salary | £25.4k per year + £1200 annual bonus |
| Start Date | |
| Advertiser | Sarah Ramsey-Armitage |
| Job Ref | 4248 |
- Description
Role:
Helpdesk Operator - office based
Location:
Slough (SL1)
Salary/Package:
£25,400 per annum
Monday - Friday, 8AM - 4PM
20 days holiday plus bank holidays
Company pensions
Company benefits
Our client provides people-first, integrated services across a range of community-facing assets and infrastructure, including multi-tenure housing, schools, open spaces, public buildings, utilities, and broadband networks.
We are recruiting a Helpdesk Operator to join their friendly team based in Slough working on local school contracts.
The role:
The Helpdesk Operator is r esponsible for taking and logging calls to the Help Desk, managing the input of data, and generally assisting the Contract manager in the administration of the contract. Also to ensure excellent client and customer relations.
Key responsibilities:
Answering the Helpdesk telephone and logging calls relating to the School's facilities
Distributing work to be carried out, monitoring SLA's on the system, and closing off once jobs are complete
Printing out PPM worksheets due, distributing them, updating the database on their return, and chasing up late worksheets
Liaising with our client's staff and service providers to ensure jobs are completed on time and satisfactorily
Dealing with general inquiries and complaints from school staff, stakeholders etc.
Logging and liaising with third-party requests for booking school facilities.
Keeping other key documentation stored on the Help Desk system up to date.
Producing performance monitoring data from the Help Desk.
General upkeep of records and filing.
To be responsible for the maintenance of office stationery.
Assisting the Contracts Manager in:
Producing reports
Producing monitoring data
Typing up systems, procedures, minutes and other documentation
Implementation and monitoring of QA procedures
Keeping finical records, invoice payments etc
Key skills:
Good time management skills
Good level of spoken and written English
Conversant in Excel, Word, and PowerPoint
Have a strong customer focus
Strong Administration background
This is a fantastic opportunity to join a leading UK business that provides housing, estates, and facilities management services to a wide range of local authorities and social housing providers.
If you are interested in the role, please send your CV to sarah@300nr.co.uk
