Administrator

Role:

• Administrator

Location:

• Manchester City Centre

Salary:

• £22000 per annum

Package:

• Free city centre parking
• 25 days holiday plus 8 days statutory bank holidays
• Monday - Friday 08:00 - 17:00
• 1-hour lunch
• Flexibility
• Training agreements
• Progression routes
• Company pension
• Company benefits
• Retail discounts
• Gym membership
• Private Healthcare option

We are working with a well-established Mechanical Building Services company who are looking for an Administrator to join their team based at their Manchester City Centre office

Our client is a leading provider of customised facility management and real estate services. With a combined team of over 6,500 globally, they relentlessly focus on enabling innovation through the services they deliver, while actively looking for new opportunities that will enable innovation for their client's businesses.

Purpose of the role:

Our client is a progressive company operating within the Engineering industry dealing with Electrical Mechanical related works for commercial properties. The Helpdesk Administrator's role will require close liaison with the Contract Support and Maintenance Manager, Engineers and external contacts, in order to process all paperwork ensuring that all clients and client sites receive a professional and accurate service.

Key Responsibilities:

- Dealing with day-to-day enquiries the team and multiple Clients

- Responsible for client-facing Help Desk

- Producing various reports for the business and the client

- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion

- Raising Work Orders for new jobs/contracts / quotes

- Raising Purchase Orders and placing call-outs to sub-contractors

- Ensuring all client files are maintained accurately and kept up-to-date

- Processing task sheets daily

- Logging holiday, sickness for team engineers

- Day-to-day admin including photocopying, filing etc.

- Cover holidays, sickness & lunch for other admin team staff

- Annual archiving of site files

- Positively respond to both internal and external customers through effective communication and personal accessibility, while optimising contract performance.

- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation

- Check for overnight callouts & respond accordingly

- Ensuring WIP (work in progress) is up-to-date at all times

- Maintaining the site sub-contractor records and Log Book System

- Produce statistical reports on a weekly and monthly basis

- Ownership of all tasks through to completion.

- Raising reactive jobs and allocating PPMS using the Concept Evolution system

- Keep Opti-MIS updated with ALL required documentation.

- Uploading sub-contractor service sheets on to Opt-Mis system

- Answering telephone to internal customers

- Taking meeting minutes

- Booking internal meeting rooms

- Confident communication with the client, team and engineers including telephone, email, radio and face to face

Our client believes that diversity and inclusion is a key business driver, such that they never lose sight of its importance as it is woven into the fabric of their organisation. They are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. They recognise that promoting diversity is an essential component of their continuing pursuit of organisational success!