Operations Officer

Operations Officer

Derby

£28-30K

Fixed Term Contract 6 months ( could lead to a permanent role)

Our client is looking for an Operations Officer to join their team and work on one of their healthcare contracts.

The Role

Management of the project concessions by:-

• Providing efficient and timely management and administrative support to the General Manager(s) in all aspects of managing the projects.
• Management of office communications and documentation, liaison with Service Providers and Authority/Trust Staff to ensure an effective level of service is maintained.

Key responsibilities:

• To support the General Manager to ensure the delivery of, and compliance with, all obligations of the Project Agreement, Project Finance documents and associated contract documents on behalf of the Project Company.
• Maintain an understanding of the Project Agreement, Schedules to the Agreement and associated Service Provider sub-contracts.

Management Support

• To support the General Manager(s) as required in the delivery of their obligations under the Management Services Agreements.
• To assist the General Manager(s) in all elements of Insurance and Legal claims made against the Projects, ensuring Service Providers and the Authorities adhere to the appropriate claims procedure.
• Attend as required, multidisciplinary groups and committees as directed by the General Manager
• Manage all office records and filing systems, both electronic and paper-based.
• Deal with incoming and outgoing communications as required by the General Manager
• Maintain the highest standard of communication and presentation via telephone, email and in person.
• Organise and co-ordinate all meetings required to advance the specific strands of the project in line with the project plan and the direction of the General Manager(s).
• Promote effective liaison with the Authority/Trust service users.
• Support the General Manager in managing correct application of contractor and sub-contractor performance monitoring regimes.
• Support the General Manager in ensuring that all Service Providers provide evidence of contractual compliance with regard to all matters and in particular:
• Compliance with performance reporting requirements and the Performance Management System in respective Sub Contracts;
• Undertake site reviews as required by the General Manager

The Person

Evidence of being able to take responsibility for identifying and addressing operational performance issues.

Desirable

• Working within a PFI environment.
• Experience of working within complex and interrelated contractual arrangements.
• Managing hard and soft FM service providers' performance.
• Insurance claim management.
• Knowledge of quality, environmental and health and safety standards and industry specifications across a multi-environment basis to include education and health facilities where appropriate.

If you are interested in this role, please apply immediately.