Helpdesk Administrator

Helpdesk Administrator

• £25,000
• Manchester - M40
• 8am - 5pm
• Temp until March 2021

My client is currently recruiting for a Helpdesk Administrator in Manchester to work on one of their busy and prestigious building maintenance contracts. This is an engaging and interesting role with a very varied responsibility base - it is an excellent role and company to join for someone who is customer service driven and hard working.

Working in a team, you will provide any customer assistance needed by the client on their facilities contract. The role is temporary until March 2021 covering maternity leave and has 25 days a year holiday.

Day to day duties of the role include:

• Logging calls received from the customer and updating records
• Allocating engineers to jobs; both reactive and planned
• Instructing subcontractors through to purchase ledger maintenance
• Collating and processing timesheets and expenses weekly
• Working closely with internal departments to ensure the processing of quotations and purchase orders
• Assisting with billing and payments; responsible for the contract's purchase ledger - clearing invoices, liaising with suppliers when queries arise and credits are required
• Raising and processing purchases orders to ensure client invoicing is well maintained.
• Associated contract administration such as maintaining staff records, preparing reports, database management and maintaining QSHE documentation

To be successful in the role applicants will need to have:

• Good computer skills working with various databases, experience with CAFM and SAP systems are an advantage and proficient use of Outlook, Word, Excel and PowerPoint
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
• A strong sense of customer focus, and the ability to promote a sense of team spirit and good morale within the office.
• The ability to prioritise and work on varied and changing tasks.