Helpdesk Administrator

· Helpdesk Advisor

· £26,000

· Night shift - 9pm - 8am, 4 on 4 off

· Central Leeds

My client is looking for a Helpdesk Advisor to join their central Leeds team to run a large facilities management provision. The Helpdesk for the role is based out of the Leeds office however is managing calls from all of the client sites across the UK - the client you will be taking calls for is a large high profile retail client and so a high level of service is required for this role.

The calls are expected to be a reduced rate during the night shift so you will have time each shift to tie-up all administrative duties and correspondence.

Duties include:

· Answering the phone and taking calls from customers regarding and breakdown issues on their site

· Log the job on the system

· Book an appropriate engineer to the job

· Close down the job on the CAFM system when complete

· Follow up with the client to ensure high levels of customer satisfaction

· Raising documentation as required

· Working under direction of the helpdesk manager and the account director to provide a world-class service for the customer

The hiring company are passionate about growing talent in-house and so if you have ambitions to progress within a business this a great place to start. Opportunities for further training and promotion are regular here as the business has a robust and steady growth.

The ideal candidate:

The client is looking for someone who possessed the following skills and experience:

· Previous experience in a call-handling environment

· Excellent communication skills

· Personable and polite

· Good prioritisation skills

· Works well under pressure

· Previous experience scheduling engineers or working in an FM environment is advantageous.